WELCOME

“In my 25 years guiding individuals and teams to achieving record-breaking performance in the dog-eat-dog world of financial services, I focused my leadership on the most authentic driver of human engagement there is — emotional connection. I demonstrated to every person that I cared about them, valued them and trusted them. I invested time in discovering who they were, what unique challenges they faced and what career goals they sought to achieve. And by making a commitment to helping them fulfill their own dreams of work, I effectively inspired them to achieve uncommon excellence and performance. 

Most remarkably, I discovered that no matter what business unit people were in, what generation they were a part of, or what level of education they had attained — everyone responded the exact same way. They scaled mountains for me.

When I address global audiences, I present the now proven case that the most successful way of motivating human beings in the workplace is to positively affect their hearts. Sure, we pride ourselves on being highly rational beings, but emerging science shows that our choices and decisions — not to mention our engagement, commitment and loyalty at work — are more often driven by feelings and emotions. Consequently, how managers make their employees feel has a profound influence on whether their teams excel or produce at mediocre levels. 

That word “heart” gets a bad rap in business and can be quickly dismissed as representative of “soft” management. But to dismiss it is to refute the truth: When we authentically care about people – and create a collaborative and psychologically safe environment, we create the conditions where people produce sustainably extraordinary work.

All of this represents a new paradigm in human development and workplace leadership. It’s based upon research which shows the human heart and brain work together in affecting motivation and behavior. And because I have successfully led people my entire life tied to this knowledge, I speak from direct experience rather than theory. 

We’ve seen centuries of amazing evidence of what the heart can do in sports, art and music. And business is next. I saw it proved over and over again: When I led from the heart, my people enthusiastically followed.

And so will yours.”