Tag Archives: Care

A Leadership Lesson From Howard Stern. Yes, that Howard Stern

Posted on May 14, 2012 by Mark C. Crowley

“Not every contestant can be wonderful.” “You’ve got to be up front with people.”                                                 Howard Stern … Continue reading →

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Handwritten Notes Drive Uncommon Performance

Posted on January 4, 2012 by Mark C. Crowley

On my most recent birthday, I got a call from a former employee, Lucas. Now a very successful bank manager, Lucas was a brand-new teller when I first met him fifteen years ago in my role as Regional Manager.  After … Continue reading →

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Lead With Care And Never With Fear

Posted on December 18, 2011 by Mark C. Crowley

When I interviewed Dr. Mimi Guarneri for Lead From The Heart, I asked if there were physiological reasons for why people who felt more cared for in the workplace were more productive.  She responded without hesitation.  “There are only two … Continue reading →

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People Don’t Sue Doctors They Like

Posted on December 14, 2011 by Mark C. Crowley

In his entertaining and insightful book, Blink, Malcolm Gladwell reinforces an idea I presented in Lead From The Heart:  How people are made to feel has an enormous effect on their future behavior – especially when a leader makes an … Continue reading →

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One Leader Who Got It Right In His Moment Of Truth

Posted on November 16, 2011 by Mark C. Crowley

We learned not long ago that a dear family friend, Rachel, had taken her own life. The news, as you might imagine, was immediately shocking and devastating to all who knew and loved her – a married woman who’d devoted … Continue reading →

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