Mark C. Crowley

Transformational Leadership For The 21st Century

What people feel in their hearts has profound influence over their motivation & workplace performance.
“In contrast to longstanding management thinking, the heart is the driving force of human achievement, and employee engagement is a decision of the heart.”
– Mark C. Crowley
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Dr. David Dotlich: Why Leaders Fail: The Top Behaviors That Can Derail Your Career

Posted by on Oct 13, 2018 in Podcast | 0 comments

Is it possible that you have a pattern of behavior or a personality trait that greatly limits your effectiveness as a person and as a leader?

Could you have an unconscious way of acting – particularly under stress – that unwittingly thwarts your dreams of moving up the ladder?

If you consider yourself part of the human species, it’s almost guaranteed that you’re doing at least one thing that undermines your true greatness as a manager. So the goal for this podcast is to help you discover what your personal derailleurs might be, and to learn how to lessen their negative impacts.

Few people are better qualified to provide insight and advice on this topic than our guest, Dr. David Dotlich.

A certified psychologist in career development and life planning, he’s been named one of the Top 50 Coaches In America – he’s also co-written 12 best-selling leadership books including the one we  discuss in great detail on the podcast:

Why CEOs Fail” The 11 Behaviors That Can Derail Your Climb To The Top – And How To Manage Them.”

Today, David is President of Pivot Leadership – a consulting firm he started and later sold to Korn Ferry. He advises CEOs and Corporate Boards, and his list of clients includes Walmart, Nike, Johnson & Johnson, Microsoft, Aetna and Best Buy.

Amongst his many prestigious former roles, David was a founding partner of CDR International which was later acquired by Marsh McLennan. He was an Executive Vice President at Groupe Bull S.A, a Paris-based computer manufacturer with 45,000 employees, an EVP at Honeywell, the President of Mercer Delta Consulting – and a Professor at the University of Minnesota business school where he earned his masters and PhD.

As David says, “most leaders succeed or fail based on how well they work with others and how well they understand themselves.”  This podcast is devoted to helping you excel at both.


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Erica Keswin: How To Design A Workplace That Is Good for People & Great for Business

Posted by on Sep 28, 2018 in Podcast | 0 comments

More than anything else today, what people want from their employers & leaders is to be given a safe & respectful place in which to work. That’s the conclusion of new Pew research which shows 89% of American workers rank these needs highest.

Yes, employees also expect their leaders to be honest, ethical – and to reward them fairly with pay & benefits. But their ultimate happiness, engagement & sense of well-being all prove to be directly connected to how they are made to feel. And what most people want to feel in their jobs is secure, valued, appreciated — & supported as a human being.

In light of this research, workplace leaders are wise to ask one big question. “What are the specific things I need to do to ensure these employee needs & expectations get met?”

In her new book, Bring Your Human to Work: Ten Sure-Fire Ways to Design a Workplace That is Good for People, Great for Business, and Just Might Change the World,author Erica Keswin provides many compelling answers.  She draws on research that shows it often boils down to simple but thoughtful gestures that make the biggest impact.  Making meetings more productive & inspiring. Giving people greater clarity around when their workday ends. Being nudged to take all of their vacation. Ensuring stated organizational values are lived in the halls, not just hung on the walls.

If you’re looking for state-of-the-art ideas on how to support your employees (human beings!) & and to keep them healthy, motivated & productive, listen in & plan to take notes!

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Rollin McCraty: Why The Heart Is The Driver Of Optimal Human Performance

Posted by on Sep 15, 2018 in Podcast | 0 comments

While we might consider the time in which we’re all living a more enlightened age, the word “heart” still carries a lot of negative associations when it comes to workplace leadership.

Tied to traditional leadership wisdom, we cling to the belief that caring and supportive management is an inherently weak idea that cannot drive productivity – and so we go on leading in old & less effective ways.

But recent scientific discoveries prove our understanding of how to most effectively motivate human performance is patently wrong.

More to the point, new science shows the heart plays a profound role in influencing human behavior – and that workplace managers who care about, nurture and proactively support their people can expect to be rewarded with unimaginable productivity and success in return.

For nearly three decades, the Institute of HeartMath has been researching the human heart – an organ many people believe is just a pump that circulates blood throughout our bodies.

Led by its chief researcher and co-founder, Dr. Rollin McCraty, HeartMath has discovered that the heart is actually a source of great intelligence that plays an enormous role in shaping our choices and decisions.  And the feelings and emotions that people experience every day at work actually have a major impact on determining their level of engagement, commitment and initiative.

While many managers remain convinced that managing with some degree of fear and stress is a potent way of achieving goals, HeartMath’s research proves they couldn’t be more wrong.  As Rollin McCraty thoroughly explains in this podcast, when people repeatedly experience negative emotions, their cognitive effectiveness instinctively shuts down. They make poor choices and have less energy to commit to the job at hand.

Yes, it’s a huge paradigm change to think that organizations that put the needs of employees first – before those of customers, managers and shareholders – could be a winning formula.  But the science that proves it has become irrefutable.

In addition to his work at HeartMath, Rollin McCraty is a professor at Florida Atlantic University.  His team has done joint research projects with Stanford University, Claremont Graduate University and several other universities around the world. His work has been featured on CNN, ABC World News Tonight, NBC’s Today Show and the Discovery Channel. And his studies have appeared in numerous scientific journals in addition to well-known publications including Prevention, Natural Health, Men’s Fitness and American Health.

After you finish listening to this podcast, you’ll be convinced that the idea of leading from the heart isn’t just the wisest thing a leader can do – it represents the future of workplace leadership.

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Jim Harter: Gallup’s Chief Scientist Explains Why Employee Engagement & Caring Cultures Differentiate Thriving Organizations

Posted by on Aug 17, 2018 in Podcast | 0 comments

In 2012, Gallup made the startling announcement that employee engagement across the globe was in crisis.  We learned that only 30% of American workers were fully committed in their jobs – and the numbers were even worse in most other countries.

So here we are six years later and we’re left to wonder: “Has engagement gotten any better?” “Did most organizations fully commit to creating more supportive workplaces?” And, “Has the employee engagement metric held up as a true barometer of organizational success?”

Few people on the planet are better prepared to answer these important questions than Gallup’s Dr. Jim Harter. Nearly 30 years ago, Harter created Gallup’s on-going employee engagement & wellbeing studies. And on this podcast, he taps into compelling data and insight to bring us all current.

As you’ll hear, millions more employees around the world are now engaged at work. And, provocatively, the country of Singapore took their low engagement so seriously they’ve more than doubled the nation’s engagement scores.  And just this week, The Drucker Institute published its annual list of the 250 World’s Best Managed Companies by stating that the organizations making the biggest leaps on the rankings also had the biggest gains in employee engagement.

As you might imagine, engagement hasn’t gotten better everywhere. So listen to this rare opportunity to hear Jim Harter explain what the most enlightened companies are doing to inspire their workforces – and the advantages they now hold over competitors who’ve yet to take engagement seriously.

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Five Magnificent Ways You Can Lead Like Google Without Spending A Dime On Perks

Posted by on Dec 14, 2016 in Current Affairs, Heart Leadership In Practice, Leadership, Uncategorized, Wisdom From Other Authors | 0 comments

Unknown-2As research for an article I later wrote for Fast Company Magazine, I traveled to Google’s Mountain View, California campus, and spent the day meeting with several of their talent management executives.

Within just my first hour at Google, I saw firsthand all the reasons why so many people in business consider the tech giant to be an incomparable outlier – an organization whose leadership practices bear little relevance to the real world, and to most other organizations:

  • Staged in the parking lot was a row of luxurious Wi-Fi-outfitted shuttles that transport hundreds of “Googlers” to and from work every day at no cost.
  • At eleven o’clock in the morning, I saw two young employees unabashedly playing a “Dance, Dance Revolution” arcade game – while others were gearing up to play eight-ball on a nearby billiards table.
  • I saw the bowling alleys, the laundry-room, the endless snacks, the gym – and I enjoyed one of the 75,000 gourmet meals Google provides its workers free of charge every month.

IMG_0196To the uninitiated, it’s no wonder that Google has been named Fortune Magazine’s “Best Company To Work For” an unprecedented five times. Who wouldn’t want to work at a place like this?

But Google’s methods for inspiring its 50,000 workers to commit themselves to doing amazing work far transcend the generous perks. And this is exactly the point that Google’s head of People Operations, Laszlo Bock, makes in his new book, Work Rules! Why Google’s Rules Will Work For You.”

After reading Bock’s book – twice – I’m convinced that his (and Google’s) understanding of what drives human beings to consistently excel in their jobs is nothing short of brilliant.

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