Tag Archives: connection

Digital Pats On The Back Can’t Replace Authentic Recognition

Posted on March 12, 2012 by Mark C. Crowley

A recent CNN Money article titled, “A digital pat on the back from the boss: What’s it worth? “ is a great reminder that organizations across America continue to lead from their heads without fully consulting their hearts. Let’s start … Continue reading →

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What Makes Every Human Happiest

Posted on January 18, 2012 by Mark C. Crowley

For an entire year, Gretchen Rubin devoted her life to the study of personal happiness. She picked twelve important areas of human existence (such as marriage, work, parenting) and, one-month-at-a-time, committed herself to increasing her happiness in each of them. … Continue reading →

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People Don’t Sue Doctors They Like

Posted on December 14, 2011 by Mark C. Crowley

In his entertaining and insightful book, Blink, Malcolm Gladwell reinforces an idea I presented in Lead From The Heart:  How people are made to feel has an enormous effect on their future behavior – especially when a leader makes an … Continue reading →

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Undercover Bosses All Have The Same Epiphany

Posted on October 19, 2011 by Mark C. Crowley

If you’re a leader and you haven’t yet tuned in to watch Undercover Boss, I highly recommend you make it a staple. Just in case you’ve been living in a cave over the past two years, Undercover Boss – shown … Continue reading →

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Unite As A Team – And Win!

Posted on September 14, 2011 by Mark C. Crowley

One of the greatest lessons I’ve learned about leadership is how amazingly well employees perform when they’re united as a team and committed to a shared mission. Several years ago, I was leading a region of 30 bank branches that … Continue reading →

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