by Mark C. Crowley | Sep 9, 2012 | Heart Leadership In Practice, Leadership, Wisdom From Other Authors
“Some people say, ‘Come on, markets are not about morals, they’re about profits.” I say that is old thinking. That’s a false choice. The great companies will be the ones that find a way to have and hold on to their values while chasing profits, and brand value will...
by Mark C. Crowley | Feb 16, 2012 | Heart Leadership In Practice, Leadership, Life Lessons
Early in my career, I was asked to conduct a pilot. A consultant recommended that my bank experiment with outbound telemarketing and I was selected to lead the effort. Neither the bank nor I had any experience in selling bank products by phone and management was...
by Mark C. Crowley | Jan 23, 2012 | Current Affairs, Heart Leadership In Practice, Leadership, Wisdom From Other Authors
After watching the Golden Globes on TV last Sunday, I woke up in the middle of the night thinking about it. Apparently, my subconscious believed the show should be the subject of a blog post and found a way of jostling me into alertness. Always one to listen to my...
by Mark C. Crowley | Jan 4, 2012 | Heart Leadership In Practice, Leadership, Life Lessons
On my most recent birthday, I got a call from a former employee, Lucas. Now a very successful bank manager, Lucas was a brand-new teller when I first met him fifteen years ago in my role as Regional Manager. After being seriously injured in a helicopter crash, he’d...
by Mark C. Crowley | Jan 2, 2012 | Heart Leadership In Practice, Leadership, Life Lessons
“The beginning is the most important part of the work.” ~ Plato Leaders beware: the first week of January is a tough time for a lot of people at work. Your employees are returning to their jobs with fond memories of vacations and holiday celebrations...
