by Mark C. Crowley | Feb 16, 2012 | Heart Leadership In Practice, Leadership, Life Lessons
Early in my career, I was asked to conduct a pilot. A consultant recommended that my bank experiment with outbound telemarketing and I was selected to lead the effort. Neither the bank nor I had any experience in selling bank products by phone and management was...
by Mark C. Crowley | Jan 4, 2012 | Heart Leadership In Practice, Leadership, Life Lessons
On my most recent birthday, I got a call from a former employee, Lucas. Now a very successful bank manager, Lucas was a brand-new teller when I first met him fifteen years ago in my role as Regional Manager. After being seriously injured in a helicopter crash, he’d...
by Mark C. Crowley | Oct 12, 2011 | Heart Leadership In Practice, Leadership, Life Lessons
I’d like for you to think back on all the bosses you’ve had in your life and identify which one of them was the best ever. Once you have that person in mind, take a look at these two lists of attributes and see if one isn’t more descriptive: Leader A Inspiring...
by Mark C. Crowley | Sep 14, 2011 | Heart Leadership In Practice, Leadership, Life Lessons
One of the greatest lessons I’ve learned about leadership is how amazingly well employees perform when they’re united as a team and committed to a shared mission. Several years ago, I was leading a region of 30 bank branches that had been consistently high achieving....
by Mark C. Crowley | Sep 7, 2011 | Heart Leadership In Practice, Leadership, Life Lessons
I have a twin brother and, as ten-year-old kids, we made a firm agreement: whoever made it into the TV room first got to pick which shows we watched. More often than not, we enjoyed a lot of the same programs – Superman, the Three Stooges and Bugs Bunny cartoons. But...
