by Mark C. Crowley | Feb 20, 2012 | Heart Leadership In Practice, Leadership, Life Lessons, Wisdom From Other Authors
A leadership development consultant my company hired several years back had an interesting theory. It was her contention that people who hold similar or identical positions tend to be the best judges of our strengths and weaknesses. She explained that as humans, we’re...
by Mark C. Crowley | Feb 16, 2012 | Heart Leadership In Practice, Leadership, Life Lessons
Early in my career, I was asked to conduct a pilot. A consultant recommended that my bank experiment with outbound telemarketing and I was selected to lead the effort. Neither the bank nor I had any experience in selling bank products by phone and management was...
by Mark C. Crowley | Jan 15, 2012 | Heart Leadership In Practice, Leadership, Life Lessons
Here’s a quick story my son, Ryan, once told me about how our words and gestures can have a really destructive or constructive effect on the people we lead. As a young manager of a high-end art gallery following college, Ryan found himself way behind schedule in...
by Mark C. Crowley | Jan 4, 2012 | Heart Leadership In Practice, Leadership, Life Lessons
On my most recent birthday, I got a call from a former employee, Lucas. Now a very successful bank manager, Lucas was a brand-new teller when I first met him fifteen years ago in my role as Regional Manager. After being seriously injured in a helicopter crash, he’d...
by Mark C. Crowley | Jan 2, 2012 | Heart Leadership In Practice, Leadership, Life Lessons
“The beginning is the most important part of the work.” ~ Plato Leaders beware: the first week of January is a tough time for a lot of people at work. Your employees are returning to their jobs with fond memories of vacations and holiday celebrations...
